Quality Assurance Having in place robust quality assurance systems ensures that our service operates safely whilst respecting the rights and choices of the individual. Quality Assurance is integral to all the companies activities. We see it as part of the process of delivering our vision within a high quality service. We use various means of measuring the service. Regular contract compliance meetings with purchasers, feedback from service users, carers and other interested parties enable us to improve performance and identify any service gaps or potential for developments.